Refund and Returns Policy (Digital Products)

Effective Date: November 7, 2020

Thank you for shopping at SVG Selah Studio. We specialize in high-quality digital design files (SVG, PNG, DXF, EPS) engineered for precision and seamless application in your projects.

Due to the nature of digital goods, our refund and return policy differs from that of physical products.

1. Non-Returnable Items

As our products are instant digital downloads, they are considered consumed upon purchase and delivery. Therefore, all sales of digital files are FINAL and NON-REFUNDABLE.

Items explicitly exempt from being returned or exchanged include:

  • Downloadable software or design products (SVG, PNG, DXF, EPS files, bundles, and graphics).

  • Gift cards.

2. Refund Eligibility (Exceptions Only)

We strive for 100% customer satisfaction and will only grant a full refund or replacement in the following, specific situations:

  • Duplicate Purchase: If you accidentally purchased the exact same item twice.

  • Technical Defect: If the file you downloaded is fundamentally defective, corrupted, or unusable, and we are unable to fix the issue or provide a working replacement file within 48 hours of your notification.

To be eligible for an exception, you must contact us with your proof of purchase (order receipt) within 30 days of the original purchase date.

3. Exchanges (Replacement Files)

We only replace items if the original file is proven to be defective (corrupted file, missing elements) due to our error.

If you believe your file is defective, please email us immediately at svgselah@gmail.com with the following information:

  1. Your Order Number.

  2. The Name of the Product.

  3. A detailed description or screenshot of the issue (e.g., “SVG file will not open in Cricut Design Space,” or “PNG file has low resolution”).

If the defect is confirmed, we will send you a corrected replacement file via email as soon as possible.

4. Sales Items and Bundles

  • Only items purchased at regular price may be eligible for an exceptional refund (as described in Section 2).

  • Unfortunately, sale items, deeply discounted bundles, or items purchased with a promotional code cannot be refunded under any circumstances.

5. Processing Refunds

If your refund request is approved based on the exceptions in Section 2:

  • We will notify you via email of the approval.

  • Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your bank’s processing time.

Late or Missing Refunds

If you haven’t received a refund after the expected period:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take time before the refund is officially posted.

  3. Contact your bank, as there is often a processing time before a refund is posted.

  4. If you have followed these steps and still have not received your refund, please contact us at svgselah@gmail.com.

6. Need Help?

For any questions related to refunds and returns, please contact us at svgselah@gmail.com.